The sum of the mission, vision, values and behavior that make up the social and psychological environment of an organization.

• A. Continuum of Care
• B. Organizational culture
• C. Tag number ftag
• D. Ombudsmen

Answer: (B)

Organizational culture is the shared beliefs, values, and norms that shape how people interact and work together. The mission states the organization’s purpose, the vision outlines its future direction, and the values define the principles to live by. When people consistently act in ways that reflect these statements, the everyday behaviors, routines, and interactions create the social and psychological climate of the organization. That climate—how people relate to each other, how decisions are made, and how work gets done—embodies the culture. Other terms describe different ideas, such as care frameworks, identifiers, or complaint roles, but they don’t define the overall social-psychological environment of the organization.