The process of checking an institution for rule following based on observation, records and interviews?

• A. Deficiency
• B. Ethics
• C. Survey Process
• D. NCCAP

Answer: (C)

The survey process is the mechanism regulators use to verify whether an institution follows rules, using observation, records review, and interviews. Observations reveal how care and operations happen in real time, not just what policies state. Records review checks documentation like policies, resident care plans, medication records, incident reports, and training logs to confirm alignment with practice. Interviews with staff, residents, and administrators help verify understanding and consistency of procedures in day-to-day care. Together, these methods identify any deficiencies and guide corrective actions. Deficiency is the finding of noncompliance, not the process itself, while ethics refers to moral principles, and NCCAP is the certifying organization.